Wei Peng, Tong Sun, Shriram Revankar, Tao Li. Mining the "Voice of the Customer" for Business Prioritization. ACM TIST, 3(2):38, 2012. [doi]
@article{PengSRL12,
title = {Mining the "Voice of the Customer" for Business Prioritization},
author = {Wei Peng and Tong Sun and Shriram Revankar and Tao Li},
year = {2012},
doi = {10.1145/2089094.2089114},
url = {http://doi.acm.org/10.1145/2089094.2089114},
researchr = {https://researchr.org/publication/PengSRL12},
cites = {0},
citedby = {0},
journal = {ACM TIST},
volume = {3},
number = {2},
pages = {38},
}