Using Process Mining to Formalise Service Level Agreement (SLA) Allocation

Cathryn Peoples, Zeeshan Tariq, Adrian Moore 0001, Mohammad Hossein Zoualfaghari, Andrew Reeves. Using Process Mining to Formalise Service Level Agreement (SLA) Allocation. In 2021 IEEE SmartWorld, Ubiquitous Intelligence & Computing, Advanced & Trusted Computing, Scalable Computing & Communications, Internet of People and Smart City Innovation (SmartWorld/SCALCOM/UIC/ATC/IOP/SCI), Atlanta, GA, USA, October 18-21, 2021. pages 671-676, IEEE, 2021. [doi]

Abstract

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