Ruben Filipe de Sousa Pereira, Miguel Mira da Silva. A Maturity Model for Implementing ITIL v3. In 6th World Congress on Services, SERVICES 2010, Miami, Florida, USA, July 5-10, 2010. pages 399-406, IEEE Computer Society, 2010. [doi]
@inproceedings{PereiraS10-0,
title = {A Maturity Model for Implementing ITIL v3},
author = {Ruben Filipe de Sousa Pereira and Miguel Mira da Silva},
year = {2010},
doi = {10.1109/SERVICES.2010.80},
url = {http://doi.ieeecomputersociety.org/10.1109/SERVICES.2010.80},
tags = {meta-model, Meta-Environment},
researchr = {https://researchr.org/publication/PereiraS10-0},
cites = {0},
citedby = {0},
pages = {399-406},
booktitle = {6th World Congress on Services, SERVICES 2010, Miami, Florida, USA, July 5-10, 2010},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-4129-7},
}