Ruben Filipe de Sousa Pereira, Miguel Mira da Silva. A Maturity Model for Implementing ITIL V3 in Practice. In Workshops Proceedings of the 15th IEEE International Enterprise Distributed Object Computing Conference, EDOCW 2011, Helsinki, Finland, August 29 - September 2, 2011. pages 259-268, IEEE Computer Society, 2011. [doi]
@inproceedings{PereiraS11-2,
title = {A Maturity Model for Implementing ITIL V3 in Practice},
author = {Ruben Filipe de Sousa Pereira and Miguel Mira da Silva},
year = {2011},
doi = {10.1109/EDOCW.2011.30},
url = {http://doi.ieeecomputersociety.org/10.1109/EDOCW.2011.30},
researchr = {https://researchr.org/publication/PereiraS11-2},
cites = {0},
citedby = {0},
pages = {259-268},
booktitle = {Workshops Proceedings of the 15th IEEE International Enterprise Distributed Object Computing Conference, EDOCW 2011, Helsinki, Finland, August 29 - September 2, 2011},
publisher = {IEEE Computer Society},
isbn = {978-1-4577-0869-5},
}