Ruben Filipe de Sousa Pereira, Miguel Mira da Silva. A Maturity Model for Implementing ITIL V3 in Practice. In Workshops Proceedings of the 15th IEEE International Enterprise Distributed Object Computing Conference, EDOCW 2011, Helsinki, Finland, August 29 - September 2, 2011. pages 259-268, IEEE Computer Society, 2011. [doi]
Abstract is missing.