Sandra L. Peters. Setting up and automating a help desk: the first year of operation. In Proceedings of the 20st Annual ACM SIGUCCS Conference on User Services, 1992, Cleveland, Ohio, USA. pages 187-191, ACM, 1992. [doi]
@inproceedings{Peters92:1,
title = {Setting up and automating a help desk: the first year of operation},
author = {Sandra L. Peters},
year = {1992},
doi = {10.1145/143164.143303},
url = {http://doi.acm.org/10.1145/143164.143303},
researchr = {https://researchr.org/publication/Peters92%3A1},
cites = {0},
citedby = {0},
pages = {187-191},
booktitle = {Proceedings of the 20st Annual ACM SIGUCCS Conference on User Services, 1992, Cleveland, Ohio, USA},
publisher = {ACM},
}