Rob M. Peters, Marijn Janssen, Tom M. van Engers. Measuring e-government impact: existing practices and shortcomings. In Marijn Janssen, Henk G. Sol, René W. Wagenaar, editors, Proceedings of the 6th International Conference on Electronic Commerce, ICEC 2004, Delft, The Netherlands, October 25-27, 2004. Volume 60 of ACM International Conference Proceeding Series, pages 480-489, ACM, 2004. [doi]
Abstract is missing.