Designing Effective Chatbot Solutions for the Public Sector: A Case Study from Ukraine

Yulia Petriv, Regina Erlenheim, Valentyna Tsap, Ingrid Pappel, Dirk Draheim. Designing Effective Chatbot Solutions for the Public Sector: A Case Study from Ukraine. In Andrei V. Chugunov, Igor Khodachek, Yuri Misnikov, Dmitrii Trutnev, editors, Electronic Governance and Open Society: Challenges in Eurasia - 6th International Conference, EGOSE 2019, St. Petersburg, Russia, November 13-14, 2019, Proceedings. Volume 1135 of Communications in Computer and Information Science, pages 320-335, Springer, 2019. [doi]

Authors

Yulia Petriv

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Regina Erlenheim

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Valentyna Tsap

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Ingrid Pappel

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Dirk Draheim

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