Yulia Petriv, Regina Erlenheim, Valentyna Tsap, Ingrid Pappel, Dirk Draheim. Designing Effective Chatbot Solutions for the Public Sector: A Case Study from Ukraine. In Andrei V. Chugunov, Igor Khodachek, Yuri Misnikov, Dmitrii Trutnev, editors, Electronic Governance and Open Society: Challenges in Eurasia - 6th International Conference, EGOSE 2019, St. Petersburg, Russia, November 13-14, 2019, Proceedings. Volume 1135 of Communications in Computer and Information Science, pages 320-335, Springer, 2019. [doi]
@inproceedings{PetrivETPD19,
title = {Designing Effective Chatbot Solutions for the Public Sector: A Case Study from Ukraine},
author = {Yulia Petriv and Regina Erlenheim and Valentyna Tsap and Ingrid Pappel and Dirk Draheim},
year = {2019},
doi = {10.1007/978-3-030-39296-3_24},
url = {https://doi.org/10.1007/978-3-030-39296-3_24},
researchr = {https://researchr.org/publication/PetrivETPD19},
cites = {0},
citedby = {0},
pages = {320-335},
booktitle = {Electronic Governance and Open Society: Challenges in Eurasia - 6th International Conference, EGOSE 2019, St. Petersburg, Russia, November 13-14, 2019, Proceedings},
editor = {Andrei V. Chugunov and Igor Khodachek and Yuri Misnikov and Dmitrii Trutnev},
volume = {1135},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-030-39296-3},
}