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Using Knowledge management to improve quality

T. Pfeifer, R. Freudenberg, G. Hanel. Using Knowledge management to improve quality. In Luis M. Camarinha-Matos, Hamideh Afsarmanesh, Ricardo J. Rabelo, editors, E-Business and Virtual Enterprises: Managing Business-to-Business Cooperation, IFIP TC5/WG5.3 Second IFIP Working Conference on Infrastructures for Virtual Organizations: Managing Cooperation in Virtual Organizations and Electronic Busimess towards Smart . Volume 184 of IFIP Conference Proceedings, pages 495-504, Kluwer, 2000.

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