Ulrike Pfeil, Panayiotis Zaphiris. Patterns of empathy in online communication. In Mary Beth Rosson, David J. Gilmore, editors, Proceedings of the 2007 Conference on Human Factors in Computing Systems, CHI 2007, San Jose, California, USA, April 28 - May 3, 2007. pages 919-928, ACM, 2007. [doi]
Abstract is missing.