A model of customer relationship management and business intelligence systems for catalogue and online retailers

Dien D. Phan, Douglas R. Vogel. A model of customer relationship management and business intelligence systems for catalogue and online retailers. Information & Management, 47(2):69-77, 2010. [doi]

Authors

Dien D. Phan

This author has not been identified. Look up 'Dien D. Phan' in Google

Douglas R. Vogel

This author has not been identified. Look up 'Douglas R. Vogel' in Google