Dien D. Phan, Douglas R. Vogel. A model of customer relationship management and business intelligence systems for catalogue and online retailers. Information & Management, 47(2):69-77, 2010. [doi]
@article{PhanV10,
title = {A model of customer relationship management and business intelligence systems for catalogue and online retailers},
author = {Dien D. Phan and Douglas R. Vogel},
year = {2010},
doi = {10.1016/j.im.2009.09.001},
url = {http://dx.doi.org/10.1016/j.im.2009.09.001},
researchr = {https://researchr.org/publication/PhanV10},
cites = {0},
citedby = {0},
journal = {Information & Management},
volume = {47},
number = {2},
pages = {69-77},
}