Robert W. Phillips. AmBank: Managing Client Relationships. In Peter Lloyd, Roger Whitehead, editors, Transforming Organisations Through Groupware - Lotus Notes in Action. pages 46-54, Springer, 1996. [doi]
@incollection{Phillips96-2, title = {AmBank: Managing Client Relationships}, author = {Robert W. Phillips}, year = {1996}, doi = {10.1007/978-1-4471-3052-9_5}, url = {https://doi.org/10.1007/978-1-4471-3052-9_5}, researchr = {https://researchr.org/publication/Phillips96-2}, cites = {0}, citedby = {0}, pages = {46-54}, booktitle = {Transforming Organisations Through Groupware - Lotus Notes in Action}, editor = {Peter Lloyd and Roger Whitehead}, publisher = {Springer}, isbn = {978-3-540-19961-8}, }