Robert Pierce. Using customer input to drive change in user assistance. In Henrique O Neill, Manuela Aparicio, Carlos J. Costa, Aristidis Protopsaltis, editors, Proceedings of the 26th Annual International Conference on Design of Communication, SIGDOC 2008, Lisbon, Portugal, September 22-24, 2008. pages 23-30, ACM, 2008. [doi]
Abstract is missing.