Multi-channel management: putting it into practice

Willem Pieterson, Bram Klievink, Marijn Janssen. Multi-channel management: putting it into practice. In Stuart W. Shulman, Oscar Morales, Soon Ae Chun, Priscilla M. Regan, Rodrigo Sandoval, editors, Proceedings of the 10th Annual International Conference on Digital Government Research, Partnerships for Public Innovation, DG.O 2009, Puebla, Mexico, May 17-20, 2009. Volume 390 of ACM International Conference Proceeding Series, pages 354-355, Digital Government Research Center, 2009. [doi]

Abstract

Abstract is missing.