Willem Pieterson, Christian Østergaard Madsen, Wolfgang Ebbers. Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management. In Marijn Janssen 0001, Csaba Csáki, Ida Lindgren, Euripides N. Loukis, Ulf Melin, Gabriela Viale Pereira, Manuel Pedro Rodríguez Bolívar, Efthimios Tambouris, editors, Electronic Government - 21st IFIP WG 8.5 International Conference, EGOV 2022, Linköping, Sweden, September 6-8, 2022, Proceedings. Volume 13391 of Lecture Notes in Computer Science, pages 60-72, Springer, 2022. [doi]
Abstract is missing.