Thiago P. Pimentel, Ronaldo R. Goldschmidt. Sequential Sentiment Pattern Mining to Predict Churn in CRM Systems: A Case Study with Telecom Data. In Proceedings of the XV Brazilian Symposium on Information Systems, SBSI 2019, Aracaju, Brazil, May 20-24, 2019. ACM, 2019. [doi]
Abstract is missing.