Olga Piñeros, Carlos Marín. Consequences of Emotional Work in Operational Environments of Service Production in Colombia. In Hasan Ayaz, Umer Asgher, editors, Advances in Neuroergonomics and Cognitive Engineering - Proceedings of the AHFE 2020 Virtual Conferences on Neuroergonomics and Cognitive Engineering, and Industrial Cognitive Ergonomics and Engineering Psychology, July 16-20, 2020, USA. Volume 1201 of Advances in Intelligent Systems and Computing, pages 424-428, Springer, 2020. [doi]
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