Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration - researchr publication authors

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Edieal J. Pinker, Robert A. Shumsky, Hsiao-Hui Lee, Sameer Hasija. Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration. In 43rd Hawaii International International Conference on Systems Science (HICSS-43 2010), Proceedings, 5-8 January 2010, Koloa, Kauai, HI, USA. pages 1-10, IEEE Computer Society, 2010. [doi]

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