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Towards a Framework for Supporting User Satisfaction of Conversational Agents according to the Usability Norm DIN EN ISO 9241-11

Dominik Pins, Dennis Paul. Towards a Framework for Supporting User Satisfaction of Conversational Agents according to the Usability Norm DIN EN ISO 9241-11. In WI for Grand Challenges - Grand Challenges for WI, 17. Internationale Tagung Wirtschaftsinformatik (WI 2022), February 21-23, 2022, Nuremberg, Germany. AISeL, 2022. [doi]

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