Leyland F. Pitt, Pierre R. Berthon, Nikala Lane. Gaps within the IS department: barriers to service quality. JIT, 13(3):191-200, 1998. [doi]
@article{PittBL98,
title = {Gaps within the IS department: barriers to service quality},
author = {Leyland F. Pitt and Pierre R. Berthon and Nikala Lane},
year = {1998},
doi = {10.1080/026839698344837},
url = {http://dx.doi.org/10.1080/026839698344837},
researchr = {https://researchr.org/publication/PittBL98},
cites = {0},
citedby = {0},
journal = {JIT},
volume = {13},
number = {3},
pages = {191-200},
}