Carol E. Pollard, Dhiraj Gupta, John W. Satzinger. Integrating SDLC and ITSM to 'Servitize' Systems Development. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 415, Association for Information Systems, 2009. [doi]
Abstract is missing.