Erika Shehan Poole, Marshini Chetty, Tom Morgan, Rebecca E. Grinter, W. Keith Edwards. Computer help at home: methods and motivations for informal technical support. In Dan R. Olsen Jr., Richard B. Arthur, Ken Hinckley, Meredith Ringel Morris, Scott E. Hudson, Saul Greenberg, editors, Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Boston, MA, USA, April 4-9, 2009. pages 739-748, ACM, 2009. [doi]
@inproceedings{PooleCMGE09,
title = {Computer help at home: methods and motivations for informal technical support},
author = {Erika Shehan Poole and Marshini Chetty and Tom Morgan and Rebecca E. Grinter and W. Keith Edwards},
year = {2009},
doi = {10.1145/1518701.1518816},
url = {http://doi.acm.org/10.1145/1518701.1518816},
tags = {e-science},
researchr = {https://researchr.org/publication/PooleCMGE09},
cites = {0},
citedby = {0},
pages = {739-748},
booktitle = {Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Boston, MA, USA, April 4-9, 2009},
editor = {Dan R. Olsen Jr. and Richard B. Arthur and Ken Hinckley and Meredith Ringel Morris and Scott E. Hudson and Saul Greenberg},
publisher = {ACM},
isbn = {978-1-60558-246-7},
}