Erika Shehan Poole, Marshini Chetty, Tom Morgan, Rebecca E. Grinter, W. Keith Edwards. Computer help at home: methods and motivations for informal technical support. In Dan R. Olsen Jr., Richard B. Arthur, Ken Hinckley, Meredith Ringel Morris, Scott E. Hudson, Saul Greenberg, editors, Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Boston, MA, USA, April 4-9, 2009. pages 739-748, ACM, 2009. [doi]
Abstract is missing.