Mathis Poser, Talissa Hackbarth, Eva A. C. Bittner. Don't Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees. In Masaaki Kurosu, editor, Human-Computer Interaction. User Experience and Behavior - Thematic Area, HCI 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Virtual Event, June 26 - July 1, 2022, Proceedings, Part III. Volume 13304 of Lecture Notes in Computer Science, pages 531-545, Springer, 2022. [doi]
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