Kathy Potosnak, Philip J. Hayes, Mary Beth Rosson, Michael L. Schneider, John A. Whiteside. Classifying users: a hard look at some controversial issues. In Marilyn M. Mantei, Peter Orbeton, editors, Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1886, Boston, Massachusetts, USA, April 13-17, 1986. pages 84-88, ACM, 1986. [doi]
Abstract is missing.