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Business Escalation Management: A Case Study - Resolution of a Business Relationship Deterrent

K. S. Pradeepkumar, Rose Neena Tom. Business Escalation Management: A Case Study - Resolution of a Business Relationship Deterrent. In Shahram Latifi, editor, Ninth International Conference on Information Technology: New Generations, ITNG 2012, Las Vegas, Nevada, USA, 16-18 April, 2012. pages 790-795, IEEE Computer Society, 2012. [doi]

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K. S. Pradeepkumar

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Rose Neena Tom

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