K. S. Pradeepkumar, Rose Neena Tom. Business Escalation Management: A Case Study - Resolution of a Business Relationship Deterrent. In Shahram Latifi, editor, Ninth International Conference on Information Technology: New Generations, ITNG 2012, Las Vegas, Nevada, USA, 16-18 April, 2012. pages 790-795, IEEE Computer Society, 2012. [doi]
@inproceedings{PradeepkumarT12,
title = {Business Escalation Management: A Case Study - Resolution of a Business Relationship Deterrent},
author = {K. S. Pradeepkumar and Rose Neena Tom},
year = {2012},
doi = {10.1109/ITNG.2012.155},
url = {http://doi.ieeecomputersociety.org/10.1109/ITNG.2012.155},
researchr = {https://researchr.org/publication/PradeepkumarT12},
cites = {0},
citedby = {0},
pages = {790-795},
booktitle = {Ninth International Conference on Information Technology: New Generations, ITNG 2012, Las Vegas, Nevada, USA, 16-18 April, 2012},
editor = {Shahram Latifi},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-4654-4},
}