A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model

Olegas Prentkovskis, Zivko Erceg, Zeljko Stevic, Ilija Tanackov, Marko Vasiljevic, Mladen Gavranovic. A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model. Symmetry, 10(12):757, 2018. [doi]

Abstract

Abstract is missing.