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Olegas Prentkovskis, Zivko Erceg, Zeljko Stevic, Ilija Tanackov, Marko Vasiljevic, Mladen Gavranovic. A New Methodology for Improving Service Quality Measurement: Delphi-FUCOM-SERVQUAL Model. Symmetry, 10(12):757, 2018. [doi]
Abstract is missing.