A Hybrid Approach to Scalable and Robust Spoken Language Understanding in Enterprise Virtual Agents

Ryan Price, Mahnoosh Mehrabani, Narendra Gupta, Yeon-Jun Kim, Shahab Jalalvand, Minhua Chen, Yanjie Zhao, Srinivas Bangalore. A Hybrid Approach to Scalable and Robust Spoken Language Understanding in Enterprise Virtual Agents. In Young-Bum Kim, Yunyao Li, Owen Rambow, editors, Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers, NAACL-HLT 2021, Online, June 6-11, 2021. pages 63-71, Association for Computational Linguistics, 2021. [doi]

@inproceedings{PriceMGKJCZB21,
  title = {A Hybrid Approach to Scalable and Robust Spoken Language Understanding in Enterprise Virtual Agents},
  author = {Ryan Price and Mahnoosh Mehrabani and Narendra Gupta and Yeon-Jun Kim and Shahab Jalalvand and Minhua Chen and Yanjie Zhao and Srinivas Bangalore},
  year = {2021},
  doi = {10.18653/v1/2021.naacl-industry.9},
  url = {https://doi.org/10.18653/v1/2021.naacl-industry.9},
  researchr = {https://researchr.org/publication/PriceMGKJCZB21},
  cites = {0},
  citedby = {0},
  pages = {63-71},
  booktitle = {Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers, NAACL-HLT 2021, Online, June 6-11, 2021},
  editor = {Young-Bum Kim and Yunyao Li and Owen Rambow},
  publisher = {Association for Computational Linguistics},
  isbn = {978-1-954085-47-3},
}