A Hybrid Approach to Scalable and Robust Spoken Language Understanding in Enterprise Virtual Agents

Ryan Price, Mahnoosh Mehrabani, Narendra Gupta, Yeon-Jun Kim, Shahab Jalalvand, Minhua Chen, Yanjie Zhao, Srinivas Bangalore. A Hybrid Approach to Scalable and Robust Spoken Language Understanding in Enterprise Virtual Agents. In Young-Bum Kim, Yunyao Li, Owen Rambow, editors, Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers, NAACL-HLT 2021, Online, June 6-11, 2021. pages 63-71, Association for Computational Linguistics, 2021. [doi]

Abstract

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