Davide Proserpio, Georgios Zervas. Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews. In Tim Roughgarden, Michal Feldman, Michael Schwarz, editors, Proceedings of the Sixteenth ACM Conference on Economics and Computation, EC '15, Portland, OR, USA, June 15-19, 2015. pages 79, ACM, 2015. [doi]
Abstract is missing.