Gabriela Prostean, Diana Betina Mirsu, Anca Draghici. Incidents Management Process Improvement of IT Systems. In Valentina Emilia Balas, János C. Fodor, Annamária R. Várkonyi-Kóczy, József Dombi, Lakhmi C. Jain, editors, Soft Computing Applications - Proceedings of the 5th International Workshop Soft Computing Applications, SOFA 2012, Szeged, Hungary, 22-14 August 2012. Volume 195 of Advances in Intelligent Systems and Computing, pages 681-689, Springer, 2012. [doi]
@inproceedings{ProsteanMD12,
title = {Incidents Management Process Improvement of IT Systems},
author = {Gabriela Prostean and Diana Betina Mirsu and Anca Draghici},
year = {2012},
doi = {10.1007/978-3-642-33941-7_60},
url = {http://dx.doi.org/10.1007/978-3-642-33941-7_60},
researchr = {https://researchr.org/publication/ProsteanMD12},
cites = {0},
citedby = {0},
pages = {681-689},
booktitle = {Soft Computing Applications - Proceedings of the 5th International Workshop Soft Computing Applications, SOFA 2012, Szeged, Hungary, 22-14 August 2012},
editor = {Valentina Emilia Balas and János C. Fodor and Annamária R. Várkonyi-Kóczy and József Dombi and Lakhmi C. Jain},
volume = {195},
series = {Advances in Intelligent Systems and Computing},
publisher = {Springer},
isbn = {978-3-642-33940-0},
}