Gabriela Prostean, Diana Betina Mirsu, Anca Draghici. Incidents Management Process Improvement of IT Systems. In Valentina Emilia Balas, János C. Fodor, Annamária R. Várkonyi-Kóczy, József Dombi, Lakhmi C. Jain, editors, Soft Computing Applications - Proceedings of the 5th International Workshop Soft Computing Applications, SOFA 2012, Szeged, Hungary, 22-14 August 2012. Volume 195 of Advances in Intelligent Systems and Computing, pages 681-689, Springer, 2012. [doi]
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