Stacy Purcell, Sally Hambridge, David Armstrong, Tod Oace, Matt Baker, Jeff Sedayao. Peer Certification: Techniques and Tools for Reducing System Admin Support Burdens While Improving Customer Service. In Proceedings of the 17th Conference on Systems Administration (LISA 2003), San Diego, California, USA, October 26-31, 2003. pages 105-114, USENIX, 2003. [doi]
Abstract is missing.