Nilda Tri Putri, Andi Gunawan, Agus Sutanto. The Consequences of Lean Six Sigma on Banking Improvement: A Study at a Front-Line Unit of a Bank Company in Indonesia. In Louis E. Freund, Wojciech Cellary, editors, Advances in The Human Side of Service Engineering - Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Volume 601 of Advances in Intelligent Systems and Computing, pages 227-237, Springer, 2017. [doi]
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