Abhinay Puvvala, Ashish Kumar Jha, Veerendra-Kumar Rai, Harrick Mayank Vin. Inefficiencies in IT Production Support Operations: Detection and Impact Analysis. In Jörg Becker, Jan vom Brocke, Marco de Marco, editors, 23rd European Conference on Information Systems, ECIS 2015, Münster, Germany, May 26-29, 2015. 2015. [doi]
Abstract is missing.