Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China

Wang Qing, Mohammad Bin Amin, Md. Abu Issa Gazi, Wahiduzzaman Khan, Abdullah Al Masud, Mohammad Nurul Alam. Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China. IEEE Access, 11:123904-123923, 2023. [doi]

Abstract

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