Patricia Quiroz-Palma, Angela Suárez-Alarcón, Alex Santamaría-Philco, Willian Zamora, Viviana Garcia, Elsa Vera-Burgos. ITSIM: Methodology for Improving It Services. Case Study CNEL EP-Manabi. In Álvaro Rocha, Carlos Ferrás, Manolo Paredes, editors, Information Technology and Systems - Proceedings of ICITS 2019, Quito, Ecuador, 6-8 February 2019. Volume 918 of Advances in Intelligent Systems and Computing, pages 199-209, Springer, 2019. [doi]
@inproceedings{Quiroz-PalmaSSZ19,
title = {ITSIM: Methodology for Improving It Services. Case Study CNEL EP-Manabi},
author = {Patricia Quiroz-Palma and Angela Suárez-Alarcón and Alex Santamaría-Philco and Willian Zamora and Viviana Garcia and Elsa Vera-Burgos},
year = {2019},
doi = {10.1007/978-3-030-11890-7_20},
url = {https://doi.org/10.1007/978-3-030-11890-7_20},
researchr = {https://researchr.org/publication/Quiroz-PalmaSSZ19},
cites = {0},
citedby = {0},
pages = {199-209},
booktitle = {Information Technology and Systems - Proceedings of ICITS 2019, Quito, Ecuador, 6-8 February 2019},
editor = {Álvaro Rocha and Carlos Ferrás and Manolo Paredes},
volume = {918},
series = {Advances in Intelligent Systems and Computing},
publisher = {Springer},
isbn = {978-3-030-11890-7},
}