Patricia Quiroz-Palma, Angela Suárez-Alarcón, Alex Santamaría-Philco, Willian Zamora, Viviana Garcia, Elsa Vera-Burgos. ITSIM: Methodology for Improving It Services. Case Study CNEL EP-Manabi. In Álvaro Rocha, Carlos Ferrás, Manolo Paredes, editors, Information Technology and Systems - Proceedings of ICITS 2019, Quito, Ecuador, 6-8 February 2019. Volume 918 of Advances in Intelligent Systems and Computing, pages 199-209, Springer, 2019. [doi]
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