Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Marie L. Radford. Encountering virtual users: A qualitative investigation of interpersonal communication in chat reference. JASIS, 57(8):1046-1059, 2006. [doi]