Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA

Marie L. Radford, Lynn Silipigni Connaway, Stephanie Mikitish, Mark Alpert, Chirag Shah, Nicole A. Cooke. Shared values, new vision: Collaboration and communities of practice in virtual reference and SQA. JASIS, 68(2):438-449, 2017. [doi]