Margret Dora Ragnarsdottir. Untangling the mess -- a redesign of a technical environment for a telecommunication company call centre: part II: capturing a valid order for a telecommunication service. In Ebba Þóra Hvannberg, Marta Kristín Lárusdóttir, Ann Blandford, Jan Gulliksen, editors, Proceedings of the 6th Nordic Conference on Human-Computer Interaction 2010, Reykjavik, Iceland, October 16-20, 2010. pages 857-862, ACM, 2010. [doi]
Abstract is missing.