Maher Rahmouni, Claudio Bartolini, Abdel Boulmakoul. A Rule-Based Approach to Prioritization of IT Work Requests Maximizing Net Benefit to the Business. In Adrian Paschke, Yevgen Biletskiy, editors, Advances in Rule Interchange and Applications, International Symposium, RuleML 2007, Orlando, Florida, October 25-26, 2007, Proceedings. Volume 4824 of Lecture Notes in Computer Science, pages 53-62, Springer, 2007. [doi]
Abstract is missing.