Veerendra-Kumar Rai, Ashish Kumar Jha, Abhinay Puvvala. IT Service Management: A Typological Classification of Policies for Governance. In 17th IEEE Conference on Business Informatics, CBI 2015, Lisbon, Portugal, July 13-16, 2015 - Volume 1. pages 224-231, IEEE, 2015. [doi]
@inproceedings{RaiJP15,
title = {IT Service Management: A Typological Classification of Policies for Governance},
author = {Veerendra-Kumar Rai and Ashish Kumar Jha and Abhinay Puvvala},
year = {2015},
doi = {10.1109/CBI.2015.15},
url = {http://dx.doi.org/10.1109/CBI.2015.15},
researchr = {https://researchr.org/publication/RaiJP15},
cites = {0},
citedby = {0},
pages = {224-231},
booktitle = {17th IEEE Conference on Business Informatics, CBI 2015, Lisbon, Portugal, July 13-16, 2015 - Volume 1},
publisher = {IEEE},
isbn = {978-1-4673-7340-1},
}