Balaraman Rajan, Tolga Tezcan, Abraham Seidmann. Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care. Management Science, 65(3):1236-1267, 2019. [doi]
@article{RajanTS19,
title = {Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care},
author = {Balaraman Rajan and Tolga Tezcan and Abraham Seidmann},
year = {2019},
doi = {10.1287/mnsc.2017.2979},
url = {https://doi.org/10.1287/mnsc.2017.2979},
researchr = {https://researchr.org/publication/RajanTS19},
cites = {0},
citedby = {0},
journal = {Management Science},
volume = {65},
number = {3},
pages = {1236-1267},
}