IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model

Muralidharan Ramakrishnan, Anup Shrestha, Aileen Cater-Steel, Jeffrey Soar. IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model. In Australasian Conference on Information Systems, ACIS 2018, Sydney, NSW, Australia, 3-5 December 2018. pages 32, 2018. [doi]

Abstract

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