Pradeep Raman, Kai H. Chang, W. Homer Carlisle, James H. Cross. SMARTUSA: A Case-Based Reasoning System for Customer Services. In Takushi Tanaka, Setsuo Ohsuga, Moonis Ali, editors, Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, Proceedings of the Ninth International Conference, Fukuoka, Japan, June 4-7, 1996. pages 776, Gordon and Breach Science Publishers, 1996.
@inproceedings{RamanCCC96,
title = {SMARTUSA: A Case-Based Reasoning System for Customer Services},
author = {Pradeep Raman and Kai H. Chang and W. Homer Carlisle and James H. Cross},
year = {1996},
tags = {rule-based},
researchr = {https://researchr.org/publication/RamanCCC96},
cites = {0},
citedby = {0},
pages = {776},
booktitle = {Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, Proceedings of the Ninth International Conference, Fukuoka, Japan, June 4-7, 1996},
editor = {Takushi Tanaka and Setsuo Ohsuga and Moonis Ali},
publisher = {Gordon and Breach Science Publishers},
isbn = {90-5699-524-3},
}