Pradeep Raman, Kai H. Chang, W. Homer Carlisle, James H. Cross. SMARTUSA: A Case-Based Reasoning System for Customer Services. In Takushi Tanaka, Setsuo Ohsuga, Moonis Ali, editors, Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, Proceedings of the Ninth International Conference, Fukuoka, Japan, June 4-7, 1996. pages 776, Gordon and Breach Science Publishers, 1996.
Abstract is missing.